Welcome to Tikal Networks' Crystal Clear Call Center Demo
We thank you for choosing to evaluate Tikal's Crystal Call Center.
We are sure you will find our call center software useful and easy to use.
In order to properly evaluate our call center you will need to use it as if it was your operational call center. Setting up the demo environment shouldn't take more than 5 minutes. If you find it difficult you may ask your IT department to help or watch our video tutorial on setting up your test environment.
- 1. Welcome
- 2. Verification
- 3. Softphone
- 4. Web Interface
- 5. Real-Time Data
- 6. Agent Login
- 7. Test Call
- 8. Reports
- 9. Summary
Personal Information
It is important for us to know who tries our demo. We guarantee not to share or forward your details to 3rd parties.
E-Mail Confirmation
Please enter the confirmation code you've recieved by mail
Softphone Installation
Our softphone is a client-side application that acts just like a regular desk phone.
Through the softphone we can make and receive calls.
We recommend connecting Headsets to your PC or using your Laptops Speaker/Microphone to conduct phone calls.
The softphone comes pre-configured so you don't need to configure anything.
- 1. Download the softphone archive by clicking here
- 2. Extract the archive to a folder containing all files
- 3. Open "Zoiper.exe" to launch the softphone
- 4. Wait few seconds until you see that it has "Registered" in the drop down menu under "Account" at the bottom of the softphone
- * You can click on "Register" if it's taking too long
Zoiper Setup
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Accessing the web interface
Click Here to open the Call Center Web Interface (Opens in a new window) and return to this wizard after loging in
Use these credentials to login:
Username: demo
Password: tikaldemo
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Watch Real-Time Data
Click on the "Agents" or "Queues" link in the top menu to view the real-time screens.
In these pages you'll be able to monitor your call center in real-time and perform certain actions on queues/agents.
Go to the "Agents" page and select an agent ID whom you'd like to login as. (Logged out agents are marked with a black icon left to their ID).
Agents Real-Time Page Video
Queues Real-Time Page Video
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Log-In as an agent
Please log-in as an agent by dialing "*20" from your softphone.
Follow the instructions you hear and enter the agent number that's you've selected from the previous step followed by "#".
The PIN number is "1234" (Default and can be changed).
You should then hear "Agent Logged" which means that you are now logged in as an agent and can make & receive calls from the call-center.
- 1. Dial "*20"
- 2. Click the "Dial" button
* Click the little arrow marked with a circle to open the numbers pad or use your keyboard.
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Test Call
Place a phone call using your regular phone (Not the softphone) to +1 (917) 595-2008 (U.S) or +972 (77) 566-4272 (Israel).
While waiting for an answer please browse through the "Agents" or "Queues" page to see how it looks like when an inbound call reaches the call center and how all statistics update in real-time.
You can accept the call through your softphone when it rings and see how the agent's status updates
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Reports
Click on the "Reports" link at the top menu
The reports link at the top menu will lead you to our advanced reporting system.
You can choose between Queue reports, Agent Reports and Custom Reports.
Within each type of report you'll have all the necessary sub-reports and tools to properly evaluate your call center performances.
Each report can also be exported to CSV.
Thank you again for evaluating our demo
We would love to show you more of our unique features and abilities.
Please Click Here to schedule a live demo with one of our representatives
In the mean time feel free to explore the demo of our call center as you wish
*Please note that some of the features are disabled in this demo due to security reasons.
If you want to further evaluate our Call-Center software you can check our video demonstrations and guides on our website or on our YouTube Channel
Recommended videos of our call center: Tikal's Youtube Channel
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