Asterisk support

Technical Support
Tikal Networks strives to provide its customers with outstanding technical support on a global basis.

Standard Support
Tikal Networks provides support to customers from 9:00 a.m. to 5:00 p.m. local time Sunday through Thursday, excluding designated holidays. Many users of Tikal Networks products are primarily supported by a Tikal Networks Partner. You should contact the organization from which you purchased your Tikal Networks product for support. Before contacting Tikal Networks directly for support, please refer to your Tikal Networks Service and Support Agreement for specific details.

Extended Support
Customers can also arrange to have Tikal Networks provide telephone support on a 24 hours per day, 7 days per week basis.

Onsite Support
On-site support can be arranged through Tikal Networks and will be billed (along with all related travel expenses) at the then-current field services rates. Customers can also arrange for on-site installation of replacement hardware, as well as other systems integration support. This will also be billed at the then current field services rates.