The financial sector is going through a dynamic shift in customer service requirements. One of the positive outcome of the ailing financial services sector is better regulation, more transparency and focus on excellent customer service. Customer service at a true top notch level, is not something the financial industry was concerned about, until ... Read More
Posts Tagged ‘Call Center’
15/01/2012 Tags: Call Center, Contact Center, Strategy, אסטרטגיה, מוקד שירות, מוקד תמיכה
Category: Blogs No Comments 
We are starting to hear from many resellers and integrators. (go to full view to see the PDF, download directly HERE) The first look at a new product, like Crystal Call Center or Crystal Clear IP-PBX, opens up many questions. The most crucial question we think you need to answer is: "Will I be ... Read More
28/11/2011 Tags: Asterisk, Call Center, Integrator, IP-PBX, resell, VoIP, אינטגרטור, אסטריסק, מוקד שירות, מרכזייה
Category: Blogs No Comments
Tikal Networks uses open source platforms. Tikal Networks's method fits in with a long trend in the software industry. A trend of developing software applications on top of open source platforms and benefiting from the open source revolution. This trend is about 15 to 25 years in ... Read More
09/11/2011 Tags: Asterisk, Call Center, Strategy, אסטרטגיה, אסטריסק, מוקד שירות, מרכזייה
Category: Blogs No Comments
Last week we presented the "Low Hanging Fruit" sales strategy. Go after the business that is ready right now. Another sales strategy is selling strategic on features. Executives want to upgrade their company operations using strategic capability. That could mean upgrading the tools they use to communicate and manage their ... Read More
25/10/2011 Tags: Call Center, Integrator, Reseller, Strategy, אסטרטגיה, מוקד שירות
Category: Blogs No Comments
Tikal Networks started designing Crystal Call Center eight years ago. In the early days of Call Center deployment, user interface was not a key design concern. First, supervisors and executives simply wanted to manage as many agents using the free VoIP capability. Over the years, with hundreds (then thousands) of users, Tikal Network ... Read More
23/10/2011 Tags: Asterisk, Call Center, Contact Center, Operation, Strategy, אסטרטגיה, אסטריסק, מוקד שירות
Category: Blogs No Comments
There are many sales strategies, some targeted at building steady order flow, some to bring in orders quickly. The "Low Hanging Fruit" strategy is one to get at the easiest orders as quickly as possible. Like picking fruit in an orchard, you pick the easiest fruit (orders) first then go at ... Read More
16/10/2011 Tags: Asterisk, Call Center, Integrator, IP-PBX, Strategy, אינטגרטור, אסטרטגיה, אסטריסק, מוקד שירות, מרכזייה
Category: Blogs 2 Comments
Time after time I see how business executives need help in planning and deployment of their digital workflow. I am not talking about the latest cloud migration (or virtualization move) and how to use it in business communication. Or even the most basic integration of VoIP systems with CRM and BI applications as ... Read More
23/09/2011 Tags: Asterisk, Call Center, Integrator, IP-PBX, Selling, אינטגרטור, אסטריסק, מוקד שירות, מכירות, מרכזייה
Category: Blogs No Comments
Tikal Networks™ is on the hunt. We are looking for resellers, integrators and IT suppliers. If you have telephony or Asterisk™ experience, we have some great products for you to sell. If you are an IT integrator, we have a great new business to complement your current work. After eight years of direct customer ... Read More
18/08/2011 Tags: Asterisk, Call Center, Integrator, IP-PBX, Reseller, אינטגרטור, אסטריסק, מוקד שירות, מרכזייה
Category: Blogs 12 Comments
Asterisk™ as a IP-PBX and telephony platform covers a wide range of uses. From small offices with a few extensions to companies with many locations and thousands of extensions. Asterisk™'s wide coverage gives rise to specialization in many areas. Tikal Networks™ specializes in enterprise deployments. Entry point for standard off-the-shelf PBX is 100 extensions. For ... Read More
17/08/2011 Tags: Asterisk, Call Center, Contact Center, IP-PBX, מוקד שירות, מרכזייה
Category: Blogs 1 Comment
"Hello World!"? That's the traditional first utterance of every programming course. So why are we keeping this first post on the blog? It's a tradition, and at Tikal Networks, traditions still mean something. It's also a sign of a new beginning - a Genesis of sorts. It's our new site and new blog and ... Read More
03/08/2011 Tags: Asterisk, Call Center, Contact Center, tikal networks, מוקד שירות, מוקד תמיכה, מרכזייה
Category: Blogs No Comments