Call Center

Crystal Call Center offers graphical control over call centers and other business telephony functions in order to maximize the productivity, efficiency and effectiveness of your call center

A free full operational version! (this FREE evaluation copy will run until the 01/12/2010)

Every day, millions of vital business interactions take place around the world, as contact centers interact with the organization's clients and customers over the phone, via emails, chat and instant messaging.

The Crystal Call center is ideally placed to help you improve business processes, enhance sales effectiveness and increase productivity.

The Crystal Call center represents a comprehensive VoIP Call Center solution designed to control, manage, monitor and support inbound/outbound corporate communication channels.

Crystal Call Center provides cost-effective, easy-to-implement contact center solutions specifically designed for medium-sized businesses. It consists of easy-to-use applications and a framework of server components that can be used to CTI-enable existing solutions.

Easy to implement and simple to use, Crystal Call Center also delivers:
§ Full featured inbound and outbound Contact Center applications
§ Call recording
§ An open architecture and off the shelf plug-in for integration with leading CRM applications
§ A powerful IVR engine
§ Comprehensive report generator with real-time and historical reporting
§ Powerful administration tool that enables authorized supervisors to define parameters for different system entities (agents, groups, skills) as well as easily modify these profiles

Why do you need the Crystal Clear Call Center Monitoring?

• Empowering agents to drive revenue, ignite overall corporate growth and improve service levels are objectives Crystal Clear Call Center Monitoring can help you attain.
• It is so simple that any one can use it.
• It has all the most used features that a call center need:
  • Incoming & Outgoing calls.
  • ACD, Agent can Logon to multiple queues.
  • Supervisor can remotely login & log out Agent.
  • Real Time statistic for the last or three hours.
  • Supervisor can intercept calls from the queue to his phone.
  • VIP callers can bypass the queue.
  • Upload and set, Music on hold or Commercial messages.
  • Build in call recording system - consecutive recording or by demand.
  • Retrieve your recording by: date; hour; agent ID; Caller ID.
  • Real time display of queues and active agents.
  • Full details reports - queues and agents activity; daily, weekly, monthly. Reports can by export to Excel or CSV format.
  • Full call record - Date and time queue name, Call source, Call termination status, Hold time until answered, Call duration, Link to call recording.
  • Find out your agents efficiency.
  • Agent toolbar - enable login/logout, display the number of calls waiting in queue.
  • CTI integrated in any CRM system.
  • Unlimited scalability.
  • Centralized control.
  • No geographic limitations
  • Chanspy (listen and whisper to the Agent).
  • Multi Language.

for installation manual click here

If you are using php version older the 5, select button "Crystal Call Center" else "Crystal Call Center for PHP5"

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