Download Call Center
If you are not yet a customer, please use this page to download your FREE, fully-functional evaluation version of our the Crystal Clear Call Center
Click here to 
Click to button "Crystal Call Center" or "Crystal Call Center for PHP5" ,save it to /usr/src/
If you are using php version older the 5, select button "Crystal Call Center" else "Crystal Call Center for PHP5"
Click here to download the installation instructions
Installation guide:
Unzip the file by typing 'tar -zxvf crystalcallcenter.tar.gz'
copy cc3_enc/cc3_enc5 folder to your web root folder and browse to http://'server_ip'/cc3/install
'cp -r cc3_enc5 /var/www/localhost/htdocs/cc3'
'chown -R asterisk:asterisk /var/www/localhost/htdocs/cc3'
The check if the call center services are running type "/etc/asterisk/checkCallCenterUp.sh", this will also start the services, so it's recommended to have this script running on the pbx startup
Configuration guide:
First thing to do is to create your first call center agents, and call center queue
Goto the manager page and under agents manager create you agents.
Goto the queues manager and create your first queue, click on the agents on the screen to add them into the queue
Next thing to do is to login with the agents, There are 3 ways to do this:
- Via CTI - go to CTI page
- Via your phone, dial *20 and follow the instructions, to change agent state dial *20 and follow the instructions
- Via Agents page, Click on the Login icon, and enter your extensions in the popup screen.
After logging in go to the queues page, you will your new queue there, and if you logged in with an agent you will see him there
Next we will enter a call to the call center and see the call waiting on there queue, and ringing on the agent
To do this we need to configure a dial plan to our queue: "ext-queues-custom,'queuenum',1", if using FreePBX define a new inbound route and under 'set destination' send it to custom destination: ext-queues-custom,'queuenum',1
You are finished and ready to use your new callcenter!
If you have any question or troubles do not assist to contact Tikal Networks call center support at callcenter@tikalnetworks.com
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